FAQ - Wholesale


Is there a minimum threshold for a wholesale order?

Yes. For shops it is 200 EUR excluding VAT.


When will I receive the goods?

We ship the goods from Monday to Thursday. If you choose to make the payment via a bank transfer, it is possible to expedite the shipment of the goods by sending a bank confirmation of the payment to the following address: jana(ad)kikko.cz


Do your goods hold any certificates?

Yes. All the goods we supply hold the certificates required by the Decree of the Ministry of Health of the Czech Republic No. 84/2001 Coll., specifying product requirements for children under 3 years of age.  Moreover, all the textile goods underwent extraordinary tests and were awarded a quality brand called Czech Quality/Guaranteed Quality. The toys hold the CE mark and certificates according to EN 71 1,2 and 3. Upon request, we will send you the declaration of conformity for the entire product range. More information about the certificates can be found here.


Is it possible to pick up the ordered goods personally?

Yes, wholesale orders can be picked up in person. However, due to capacity utilization of our warehouse, we need the order to be made via our e-shop. We do not have sufficient staff capacity for choosing the goods on the spot in the warehouse. More information about personal collection can be found here.


How much does the postage cost?

For orders not exceeding 1000 EUR, excluding VAT, we charge shipment costs in these amounts.  For higher orders, we do not charge you for the postage, so the shipment is for EU orders  free.